Customer Service/Technical Support (Coeur D’Alene)

upper set
Job Description: 

SPi CRM is expanding and opening our second US office in Coeur d’Alene, ID – adding 100+ Customer Service Representatives to our rapidly growing team!

As a Customer Service Representative, you will be responsible for answering all inbound inquiries, with an overall goal to effectively diagnose customer needs and provide industry leading support/solutions, while delivering high customer satisfaction and individual results.

Location: Coeur D’Alene, Idaho
Employment Type: Full-time
Pay: $11.50 to $15.27 per hour

Employment Type: 
United States
lower set
  • Responds in a timely and accurate manner to customer service calls, ensuring that service questions and concerns are treated in a respectful and professional manner
  • Communicates and explains the value of the client brand and benefits of services to customers by establishing relationships and building strong rapport
  • Effectively administers client assessments and meets goals and metrics in place to drive completion
  • Accurately logs customer interactions into systems; updates logged information in a timely manner in order to track assessment completion, general inquiries and/or resolution
  • Other similar and/or related duties as assigned
  • Confident and driven individual with great communication skills
  • Quick learner – has the ability to learn new systems, services, and processes
  • Positive personality – we’ll give you the tools to succeed, guaranteed
  • One year of customer service experience and/or equivalent transferrable skills
  • High school diploma or general education degree (GED), Associate’s Degree preferred
  • Ability to HAVE FUN and grow your career!